Cancellation & Refund Policy
This policy explains how cancellations, quality issues, and refunds are handled for orders placed on DSK Meat Mart. As our products are fresh and prepared to order, this process differs from typical online retail returns.
1. Cancelling an Order
- Orders can be cancelled only until the order has been packed.
- Once an order has been packed, it cannot be cancelled because the products are prepared specifically for that order.
- Eligible cancellations made before packing will be refunded to the original payment method.
2. Order Changes
To change your delivery address, slot, or items, contact us as soon as possible after placing your order — we'll accommodate changes where the order hasn't yet been packed.
3. Quality & Freshness Issues
- Quality or freshness issues must be reported within 1 hour 30 minutes of delivery.
- Photos or videos may be required to help us assess the issue.
- Refunds or replacements will be evaluated and processed based on the nature of the issue.
4. Non-Returnable Items
As our products are fresh and perishable, we cannot accept returns due to a change of mind once an order has been delivered.
5. Other Eligible Refunds
- Product unavailability at the time of packing.
- Pricing errors identified after order confirmation.
- Delivery failures attributable to us.
6. Refund Processing
Approved refunds are processed to your original payment method within 2–3 business days, depending on your bank or payment provider. Cash on Delivery refunds, where applicable, will be arranged via bank transfer.
7. Delivery Failures
No refund may be issued for failed delivery due to the customer's unavailability or other circumstances beyond our control, particularly for perishable products. Where the failure is attributable to us, you're entitled to a full refund or free redelivery.